PRIVACY POLICY

1. Our Commitment

We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect:

• Information you provide directly, such as your name, email address, and payment details when purchasing a product or registering an account

• Health-related information you provide as part of an intake form for coaching services (such as The Ritual), including relevant medical history where disclosed

• General website usage data, such as pages visited, collected via cookies or similar technology

• Communications you send to us directly

3. How We Use Your Information

We use your information to:

• Deliver the products and services you've purchased

• Communicate with you regarding your purchase or enquiry

• Improve our Website and offerings

• Send you marketing communications, but only where you have opted in to receive them, and you may unsubscribe at any time

4. Health Information

Where you provide health-related information as part of a coaching intake process, this information is treated as sensitive and confidential. It is used solely to support the coaching service provided to you, and is not shared with any third party except where required by law or necessary to protect your safety or the safety of others.

5. Cookies

Our Website may use cookies to improve functionality and gather general, non-identifying statistical information about visitor behaviour. You can adjust your browser settings to decline cookies, though this may limit some functionality of the Website.

6. Disclosure of Your Information

We do not sell your personal information to third parties. We may disclose information where required by law, or to trusted service providers who assist us in operating the Website and delivering our services (such as payment processors), who are bound to keep your information confidential and use it only for that purpose.

7. Data Security

All payment transactions are processed through secure, encrypted third-party payment gateways. We do not store your full payment card details on our own systems.

8. Your Rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate. To make such a request, please contact us at thepossessedflower@gmail.com.

9. Account & Data Deletion

You may request deletion of your personal information by contacting us at thepossessedflower@gmail.com with "Delete My Information" in the subject line, including your name and the email address associated with your account. We will action such requests within a reasonable timeframe, except where we are required by law to retain certain records (such as for tax or accounting purposes).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Last updated: 22 July 2026